Tailored Support Services

World class Legal IT support

Certified Legal IT Support

We employ fully qualified Microsoft, VMWare, Cisco and Juniper engineers with a wealth of knowledge and experience in local and wide area networking, telecoms, backup and DR, firewalling and security, server and storage platform management, VMWare, Citrix and other such platforms.

High quality helpdesk services are at the heart of our business, following well established ITIL practices, while performance is continually measured against an all-encompassing SLA, governed centrally by our fully automated helpdesk systems and procedures which includes but is not limited to:

  • Management and maintenance of all Cloud Hosted Servers

  • Full end user access to the Support helpdesk from 8am to 6pm Monday to Friday with VIP service for Partners/Directors. Extended support hours are also available up to 8pm in the evening and between the hours of 10am and 2pm on Saturdays and Sundays

  • Monthly reporting on incidents/tickets logged, turnaround times, backup reports etc. Including where appropriate and necessary, agreed Disaster Recovery test cycles

  • A quarterly progress review conducted by our Service Delivery Manager and one of our Directors either on site or by phone

  • Centralised management of all faults e.g. a PMS fault/issue occurs, then once a ticket is logged, we will respond to the fault/issue in the first instance and where necessary log this on your behalf and follow up with the appropriate vendor. Likewise, this approach can be applied to other vendors too, for example Broadband providers, connectivity, telephony, dictation, court forms applications etc

  • Customer online portal to track all ticket lifecycles across your firm with access to monthly service reports and live project schedules