Job Title: Support Analyst
Job Type: Permanent
Days/Hours of Work: Shift coverage between 08:00 – 18:00 (37.5 hours per week) Monday to Friday
Reports to: Service Desk Team Leader
To provide a comprehensive incident handling and technology support service to the clients of Accesspoint Technologies.
At Accesspoint, we believe in bringing the client to the centre of everything we do. To do this, we need to understand, anticipate and fulfil the unique needs and expectations of each clients. We call this “Client Focus” and to help deliver this core part of our business strategy, we want to recruit people who not only excel in their field but who are also client focused.
We are looking for people who:
- can demonstrate a keen interest and enthusiasm to understand their clients’ priorities;
- are self-starters, but also team players ready to help others and contribute to the overall success;
- listen, question and deliver; and
- are reliable and responsive, who can put the needs of the client first.
In short, we are looking for people who are motivated by client satisfaction and who strive to exceed the expectations of their clients.
We believe in equality of opportunity for all job applicants and employees regardless of gender, marital status, race, colour nationality, ethnicity or origin, disability, creed or religion, sexual orientation or age.