Though technology can help firms drive efficiencies and improve client service, it’s important for them to have the expertise behind them to help them make the right decisions. Plenty of firms invest in solutions without thinking about whether the solution is right for their firm – or how the firm will adapt to the new system.
The firm chose to outsource its IT help desk to Accesspoint Technologies, to support its 54 users, providing them with advice and being able to fix IT problems remotely. In addition, we have in-house personnel who are on site to provide total integration for the firm’s on-going IT requirements.
Our firm’s mandate at Dawson Cornwell has evolved considerably over the past year, and we are now helping the firm to implement a new practice management solution.